FAQ - Products

Who can I contact for technical product information?

If you need technical information about our products, you can check our shop website or the product manual.

If you can’t find an answer there, please contact our customer service. We’ll be happy to help.

Where can I find the product manual?

Each product page on our website contains a link to the product manual. Some simple items may not include manuals.

Alternatively, documents are available for download in our download centre.

If you still can’t find the answer to your question, please contact our customer service. We’ll find a solution for you.

When will the product be available again?

We’re sorry that the product you’re looking for is currently unavailable. Unfortunately, we cannot yet provide an estimated restock date.

We recommend checking our website from time to time – as soon as a new delivery arrives, the item will be available for purchase again.

Do you sell spare parts?

If you're missing a part upon delivery or if a component has stopped working and you are still within the 2-year warranty period, we may be able to send you the required replacement part.

Please contact our customer service. We’ll help you find a solution.

General product inquiries

For general questions about our products, you can check the product pages on our shop website or consult the product manual.

If your question is not answered there, please reach out to our customer service. We will find a solution for you.

Can I view the products in person?

Yes, we have a showroom in Heinsberg where you can view our products. Please take note of our opening hours.

Our address:
Industriestraße 56
52525 Heinsberg
+49 2452 962 - 150
store.heinsberg@trotec.com

What does “Used” mean and what kind of defects should I expect?

We label products as "Used" if they show minor packaging or usage marks but are fully functional. In most cases, “Used” products are essentially new with slight signs of use.

While we can’t provide a detailed defect description for each item, all used products are checked and categorized before resale to ensure quick delivery and reliable quality.

Will I receive region-specific plug adapters?

For our customers in the UK: We keep a stock of UK plug adapters and include them when applicable.

For our customers in Switzerland: Currently, we are unable to include plug adapters with deliveries to Switzerland. We point this out in our Swiss webshops.