Our products are shipped with various logistics partners such as UPS, DHL and DPD. Large-volume orders may be delivered on pallets.

The shipping costs within United Kingdom are a flat rate of 4.95 GBP.

For particularly heavy or bulky items, a different shipping flat rate of 24.95 GBP may apply.

The exact amount of the shipping costs will be shown to you transparently during the ordering process.

For deliveries abroad, different shipping costs may also apply. You can find information on this on the respective country-specific website.

No, unfortunately we do not offer this service, as the shipping provider is selected directly at the warehouse and depends primarily on package dimensions and the destination country. For further questions, please contact our customer service.

Once payment is received, a shipping provider is assigned to your order based on the details you provided. If the package has already been scanned and tracking information is available, a change of address is no longer possible. In this case, please contact our customer service.

No, unfortunately we do not currently offer this service.

Yes, we do offer international delivery. Please note that shipping costs may be higher, and for shipments to non-EU countries (except Switzerland), customs duties and possibly other fees imposed by the destination country or local courier services may apply in addition to the shipping costs. 

If something went wrong when receiving your tracking information, you can contact us in writing, via chat in the Self Service Portal, or by phone using your order details. We will send you updates as soon as possible.

Shipping and delivery times may vary significantly depending on the shipping provider and destination country. To track your shipment, follow this link.

We recommend checking the shipment status regularly on the courier’s website.

If your delivery is delayed by more than 3 days or you haven’t received tracking information after the purchase, contact us in writing, via chat in the Self Service Portal, or by phone using your order details. We’ll have a solution ready for you. 

Due to high order volumes, it may take longer for your order to ship.

In some cases, the item may have already been shipped even though the tracking has not yet been updated. That’s why we recommend regularly checking the status of your order.

If there is no new tracking update within the next 2–3 days, please contact us again so we can check the current status of your delivery. Thank you for your patience and understanding.

If the tracking shows "delivered" but you haven’t received the product, please ask friends, neighbours, colleagues, or family members whether they accepted and signed for the delivery on your behalf.

If you still can’t locate your order, please contact our customer service. We will find a solution for you.

If you only received part of your order, first check the tracking information, which is updated accordingly. Sometimes, our shipping partners deliver items in separate packages for logistical reasons.

If this is not the case, please contact our customer service. We’ll find a solution for you.

Something went wrong with your delivery? We're sorry about that! We’ll find a solution for everything:

If you received an empty box, no package at all, or an incomplete delivery, please send us the completed affidavit available at the bottom of this page (link) so we can initiate an investigation with the shipping provider. 

Please note: We are obligated to inform you that false statements may result in legal action. Once you have signed a delivery contract with the shipping provider to leave your package at a designated location, we can no longer accept your affidavit and must report the issue to the carrier.

No problem! You can register a free return in writing, via chat in the Self Service Portal, or by phone using your order details. There, you can download and print the return label. Alternatively, you can file your complaint in person at our store in Heinsberg.

Please note: Different rules apply in the UK because of Brexit. Contact our customer service if you need help with your return.